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Compliance & Legal


Important Legal Information
Western Union Business Solutions is a business unit of The Western Union Company. Services in the UK are provided by Western Union International Bank GmbH, UK Branch and Custom House Financial (UK) Limited (which does business under the trade name of Western Union Business Solutions).

Custom House Financial (UK) Limited offers Online Foreign Exchange Services (online FX); all other services are offered by Western Union International Bank GmbH, UK Branch.

Western Union International Bank GmbH, UK Branch (WUIB) (Branch Address: 12 Appold Street, London, EC2A 2AW) is a branch of Western Union International Bank GmbH (registered in Austria, company number FN256184t, VAT Number ATU61347377, with its registered office at Schubertring 11, 1010 Vienna, Austria), which is licensed by the Austria Financial Market Authority (Österreichische Finanzmarktaufsicht). WUIB is subject to limited regulation by the UK Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of WUIB’s regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from WUIB on request.

Custom House Financial (UK) Limited (registered in England, Company Number 04380026, Registered Office Address: 12 Appold Street, London EC2A 2AW) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (Register Reference: 517165) for the provision of payment services and is registered as a Money Service Business with HM Revenue & Customs (Registered No: 12140130).

About Western Union International Bank GmbH
Please click here to access our Financial Services Guide, which will provide you with general information about Western Union International Bank GmbH, UK Branch and the services it provides.

Terms and Conditions

  1. Western Union International Bank GmbH, UK Branch
    • Corporate Customers
      • Please click here to access our Terms and Conditions.
      • Please click here to access our FX Derivative Contract Addendum.
    • Personal Payments Customers
      • Please click here to access our Terms and Conditions.
  2. Custom House Financial (UK) Limited
      • Please click here to access our Terms and Conditions for our WU® Online FX Platform.

Foreign Exchange Transactions
Please click here to access our Product Disclosure Statement for Foreign Exchange Transactions. This Product Disclosure Statement provides you with a detailed description of the types and characteristics of the products and financial instruments Western Union International Bank GmbH, UK Branch offers as well as the associated risks and costs.

Privacy
Please click here to access our Privacy Statement. This Privacy Statement describes how Western Union collects, transfers, uses, and discloses personal information that we obtain from you when visiting and/or using this website, or that we otherwise collect in connection with enrolling or providing services to our customers.

Deposit Protection Scheme
Please click here to access our information sheet for depositors.

Complaints
To file a complaint, please visit the File a Complaint page.

Contact Us
If you have any questions about the above information, please contact us.