Cookies used by Western Union
Please note - This page explains how cookies are used on Western Union’s websites
as of May 26th 2012
Cookies are small text files that are placed on your computer by websites that you
visit or certain emails you open. They are widely used in order to make websites
operate, or function more efficiently, as well as to provide business and marketing
We use a cookie to remember your cookie preferences. This means:
- If you delete all your cookies you will have to update your preferences
- If you use a different device, computer profile or browser you will have update
your preferences again
For more detailed information about cookies visit www.allaboutcookies.org
Western Union has developed a tool to help customers manage their cookies on our
websites. We will only read or write cookies for the preference level you select.
preferences through your web browser settings. You should note that if you disable
all cookies through your browser, only limited features of this site may work.
Four types of cookie may be used during your visits to Western Union’s websites
Western Union transactional cookies – cookies processed during
your website visit and used for essential features like account sign in & management,
transaction tracking, processing & completion, fraud prevention and website
stability. Performance and feature enhancement cookies required for testing and
deploying new products. Accepting these cookies is a condition of use of the website.
Western Union functional cookies – cookies used to provide
services or to remember settings to improve your visit. For example; remembering
the country and language you have selected when you visit Western Union’s
web pages and are not used for marketing purposes. Accepting these cookies is a
condition of use of the website.
- Western Union performance cookies - cookies that collect information
about your website use, for example; the pages you visit, if you experience any
errors, and to assist Western Union with troubleshooting problems on the site. These
cookies do not collect any personal information – all information is anonymous
and is only used to help us improve your website experience, understand what your
interests are and measure marketing effectiveness.
- Western Union marketing cookies - cookies linked to services provided
by both Western Union and third parties, such as survey and marketing requests or
‘Like’ buttons and ‘Share’ buttons from 3rd parties. For
example linking to social network sites like Facebook, who may subsequently use
information about your visit.
In some cases, some of these cookies are managed for us by third parties, but we
don’t allow the third party to use the cookies for any purpose other than
Listing of some cookies that may be set by our business partners on Western Union
We use Omniture's software to carry out statistical analysis of page
use, page interactions and paths through Western Union, known as 'web analytics’.
We may record certain information that customers provide during an on-site transaction,
such as name or email. We also capture a customer identifier when registered customers
log on their accounts.
This information allows us to identify customers and more accurately understand
their individual behaviors and needs. Used to customize offers and information
which may be of interest to the individual. You can advise and provide permission
to send or not to receive commercial communications.
Our online advertising supplier, used for the purpose of serving our Internet advertisements
on other sites. Some of our web pages may contain electronic images known as web
beacons (sometimes known as clear gifs) that allow us to track user interactions
on these pages or send back information to DoubleClick about your interaction on
Tracking for marketing purposes to determine the success of advertising
Used for the purpose of troubleshooting potential website issues. This provides
a method to review a user’s website experience and identify and resolve issues.
More detailed information about cookies can be found here:
A guide to behavioral advertising and online privacy can be found here: