Frequently Asked Questions

Below are some of the most frequently asked questions. If you cannot find what you are looking for here, please call to speak to one of our customer service representatives at 0800 096 1229. You can also send an email to WU-UKmarketing@westernunion.com.

General

What is GlobalPay Lite?

GlobalPay Lite helps take the headache out of running your business. It is an easy-to-use online payments platform that you can access from anywhere in the world.

Here are some of the GlobalPay Lite benefits:

  • Available at your convenience - don’t let banking hours stop you from doing business
  • Beneficiary details can be stored so you can make payments quickly and easily
  • Our “Find-a-bank” tool saves you time and helps you get your payment to your beneficiary without any hiccups
  • Easy-to-use reports, which can be downloaded if needed
  • Set up payment templates for repeat payments so you can spend more time growing your business and less time managing your payments
  • Automatically send an email to your beneficiaries to let them know you’ve made a payment to them.

What do I need to open an account on GlobalPay Lite?

If you are a Sole Trader, a Partnership or a Limited Company registered in the United Kingdom, you can apply for a GlobalPay Lite account for FREE. Please follow the link at the foot of the page.

For assistance please contact:
Phone: 0800 096 1229
Email: WU-UKmarketing@westernunion.com

How do I use GlobalPay Lite?

As long as you have an internet connection and a browser you’ll be able to use GlobalPay Lite.

Once you are set up you can log into your account by clicking on the following link:
Login to GlobalPay Lite

What are the supported currencies?

You’ll be astounded at the amount of currencies we can offer. You can send funds to your beneficiary in over 130 currencies. Check to see if your currency is on the list!

  • Albania Lek (ALL)
  • Algeria Dinar (DZD)
  • Angola Kwanza (AOA)
  • Argentina Peso (ARS)
  • Armenia Dram (AMD)
  • Aruba Guilder (AWG)
  • Australia Dollar (AUD)
  • Azerbaijan Manat (AZN)
  • Bahamas Dollar (BSD)
  • Bahrain Dinar (BHD)
  • Bangladesh Taka (BDT)
  • Barbados Dollar (BBD)
  • Belize Dollar (BZD)
  • Bermuda Dollar (BMD)
  • Bhutan Ngultrum (BTN)
  • Bolivia Boliviano (BOB)
  • Botswana Pula (BWP)
  • Brazil Real (BRL)
  • Brunei Dollar (BND)
  • Bulgaria Leva (BGN)
  • Burundi Franc (BIF)
  • Cambodia Riel (KHR)
  • Canada Dollar (CAD)
  • Cape Verde Escudo (CVE)
  • Cayman Island Dollar (KYD)
  • Chile Peso (CLP)
  • China Yuan (business or offshore only) (CNH)
  • China Yuan (CNY)
  • Colombia Peso (COP)
  • Commuanute Financiere BCEAO Africaine Franc (XOF)
  • Commuanute Financiere BEAC Africaine Franc (XAF)
  • Comoros Franc (KMF)
  • Costa Rica Colon (CRC)
  • Croatia Kuna (HRK)
  • Cyprus Pound (CYP)
  • Czech Republic Koruna (CZK)
  • Denmark Krone (DKK)
  • Djibouti Franc (DJF)
  • Dominican Republic Peso (DOP)
  • East Carribbean Dollar (XCD)
  • Egypt Pound (EGP)
  • El Salvador Colone (SVC)
  • Eritrean Nafka (ERN)
  • Estonia Kroon (EEK)
  • Ethiopia Birr (ETB)
  • Euro Member Countries Eur (EUR)
  • Falkland Island Pound (FKP)
  • Fiji Dollar (FJD)
  • French Polynesia (Tahiti) Franc (XPF)
  • Gambia Dalasi (GMD)
  • Georgia Lari (GEL)
  • Ghana Cedi (GHS)
  • Gibraltar Pound (GIP)
  • Great Britain Pound (GBP)
  • Guatemala Quetzal (GTQ)
  • Guinea Franc (GNF)
  • Guyana Dollar (GYD)
  • Haiti Gourdes (HTG)
  • Hong Kong Dollar (HKD)
  • Hungary Forint (HUF)
  • Iceland Krona (ISK)
  • India Rupee (INR)
  • Indonesia Rupiah (IDR)
  • Iraq Dinar (IQD)
  • Israel New Shekel (ILS)
  • Jamaica Dollar (JMD)
  • Japan Yen (JPY)
  • Jordan Dinar (JOD)
  • Kazakhstan Tenge (KZT)
  • Kenya Shilling (KES)
  • Kuwait Dinar (KWD)
  • Kyrgystan Som (KGS)
  • Laos Kip (LAK)
  • Latvia Lat (LVL)
  • Lebanon Pound (LBP)
  • Lesotho Loti (LSL)
  • Liberia Dinar (LRD)
  • Lithuania Litai (LTL)
  • Macau Pataca (MOP)
  • Macedonia Dinar (MKD)
  • Madagascar Ariary (MGA)
  • Malawi Kwacha (MWK)
  • Malaysia Ringgit (MYR)
  • Maldives Rufiyaa (MVR)
  • Malta Lira (MTL)
  • Mauritania Ouguiya (MRO)
  • Mauritius Rupee (MUR)
  • Mexico Peso (MXN)
  • Moldova Leu (MDL)
  • Mongolia Tugrik (MNT)
  • Morocco Dirham (MAD)
  • Mozambique Metical (MZN)
  • Myanmar Kyat (MMK)
  • Namibia Dollar (NAD)
  • Nepal Rupee (NPR)
  • Netherland Antilles Guilder (ANG)
  • New Zealand Dollar (NZD)
  • Nicaragua Cordoba Oro (NIO)
  • Nigeria Naira (NGN)
  • Norway Krone (NOK)
  • Oman Rial (OMR)
  • Pakistan Rupee (PKR)
  • Papua New Guinea Kina (PGK)
  • Paraguay Guarani (PYG)
  • Peru Nuevo Sol (PEN)
  • Philippines Peso (PHP)
  • Poland Zloty (PLN)
  • Qatar Rial (QAR)
  • Republic of Congo Franc (CDF)
  • Romanian New Leu (RON)
  • Russia Ruble (RUB)
  • Rwanda Franc (RWF)
  • São Tomé and Príncipe Dobra (STD)
  • Saudia Arabia Riyal (SAR)
  • Serbia Dinar (RSD)
  • Seychelles Rupee (SCR)
  • Sierra Leone Leone (SLL)
  • Singapore Dollar (SGD)
  • Slovakia Koruna (SKK)
  • Slovenia Tolar (SIT)
  • Solomon Islands Dollar (SBD)
  • Somalia Shilling (SOS)
  • South Africa Rand (ZAR)
  • South Korea Won (KRW)
  • Sri Lanka Rupee (LKR)
  • St. Helena Pound (SHP)
  • Sudan Pound (SDG)
  • Suriname Dollar (SRD)
  • Swaziland Lilangeni (SZL)
  • Sweden Krona (SEK)
  • Switzerland Franc (CHF)
  • Syria Pound (SYP)
  • Taiwan Dollar (TWD)
  • Tanzania Shilling (TZS)
  • Tanzania Shilling (TZS)
  • Thailand Baht (THB)
  • Tonga Pa'anga (TOP)
  • Trinidad and Tobago Dollar (TTD)
  • Tunisia Dinar (TND)
  • Turkish Lira (TRY)
  • Turkmenistan Manat (TMT)
  • Uganda Shilling (UGX)
  • Ukraine Hryvnia (UAH)
  • United Arab Emirates Dirham (AED)
  • United States Dollar (USD)
  • Uruguay Peso (UYU)
  • Vanuatu Vatu (VUV)
  • Venezuela Bolívar Fuerte (VEF)
  • Vietnam Dong (VND)
  • West Samoa Tala (WST)
  • Yemen Rial (YER)
  • Zambia Kwacha (ZMK)
  • Zambia Kwacha (ZMW)
  • Zimbabwe Dollar (ZWL)

This list was updated on August 2014 but it is subject to change without notice. Please contact Western Union Business Solutions for the latest list of available currencies.

How long does the payment process take?

As soon as Western Union Business Solutions receives your payment, the funds are sent to your beneficiary’s bank account. This normally takes between 1 and 2 business days from the day Western Union Business Solutions receives your payment.

How much does it cost to open an account on GlobalPay Lite?

There is no cost in opening a GlobalPay Lite account. It is FREE!

Orders

How and when do I pay Western Union Business Solutions for my order?

Once you submit your order on GlobalPay Lite, you will be provided with details over email on how to pay Western Union Business Solutions. The details include both a confirmation of your order and the order details, as well as the bank account details of Western Union Business Solutions where you will need to transfer the money to pay for your order.

IMPORTANT:

Do not pay Western Union Business Solutions before the order is committed and you have received your order confirmation email.

Please tell your bank to include your order reference number when they send us your payment. This will help us get the funds sent to your beneficiary as quickly as possible.

If you wire your funds to us, or make a bank transfer, Western Union Business Solutions will normally receive the funds in 1-2 business days.

If you have set up Direct Debit, you do not need to initiate a payment to Western Union Business Solutions. The funds will be automatically withdrawn from your account.

How long does it take for my beneficiary to receive the funds?

Once Western Union Business Solutions receives your funds, we will then send your payment to your beneficiary’s bank account. This normally takes between 1 and 2 business days from the day Western Union Business Solutions received your payment.

Timing may vary depending on the time of day that Western Union Business Solutions receives your payment, the currency being sent, and the country it is being sent to.

Payments

Can I pay for my order by Direct Debit?

Yes. Simply fill out the Direct Debit form and return it by email to admin.customerservice@westernunion.com

IMPORTANT: Payment for your first transaction with Western Union Business Solutions must be made to us by wire or bank transfer. This is to protect you as part of our anti-fraud protection policy. After that we are happy to set up the Direct Debit on your account.

Can I pay for my order by credit card?

No. Unfortunately, we do not accept payments through credit cards but we are working on it.

You can pay for your order either through your bank, by sending a wire transfer, or by setting up Direct Debit to your bank account.

Sign up for a free account today