Frequently Asked Questions
Below are some of the most frequently asked questions.
If you cannot find what you are looking for here, please call to speak to one of our customer service representatives at 0800 096 1229. You can also send an email to WU-UKmarketing@westernunion.com.
GlobalPay Lite helps take the headache out of running your business. It is an easy-to-use online payments platform that you can access from anywhere in the world.
Here are some of the GlobalPay Lite benefits:
- Available at your convenience - don’t let banking hours stop you from doing business
- Beneficiary details can be stored so you can make payments quickly and easily
- Our “Find-a-bank” tool saves you time and helps you get your payment to your beneficiary without any hiccups
- Easy-to-use reports, which can be downloaded if needed
- Set up payment templates for repeat payments so you can spend more time growing your business and less time managing your payments
- Automatically send an email to your beneficiaries to let them know you’ve made a payment to them.
If you are a Sole Trader, a Partnership or a Limited Company registered in the United Kingdom, you can apply for a GlobalPay Lite account for FREE. Please follow the link at the foot of the page.
For assistance please contact:
Phone: 0800 096 1229
As long as you have an internet connection and a browser you’ll be able to use GlobalPay Lite.
Once you are set up you can log into your account by clicking on the following link:
Login to GlobalPay Lite
As soon as Western Union Business Solutions receives your payment, the funds are sent to your beneficiary’s bank account. This normally takes between 1 and 2 business days from the day Western Union Business Solutions receives your payment.
There is no cost in opening a GlobalPay Lite account. It is FREE!
Once you submit your order on GlobalPay Lite, you will be provided with details over email on how to pay Western Union Business Solutions. The details include both a confirmation of your order and the order details, as well as the bank account details of Western Union Business Solutions where you will need to transfer the money to pay for your order.
Do not pay Western Union Business Solutions before the order is committed and you have received your order confirmation email.
Please tell your bank to include your order reference number when they send us your payment. This will help us get the funds sent to your beneficiary as quickly as possible.
If you wire your funds to us, or make a bank transfer, Western Union Business Solutions will normally receive the funds in 1-2 business days.
If you have set up Direct Debit, you do not need to initiate a payment to Western Union Business Solutions. The funds will be automatically withdrawn from your account.
Once Western Union Business Solutions receives your funds, we will then send your payment to your beneficiary’s bank account. This normally takes between 1 and 2 business days from the day Western Union Business Solutions received your payment.
Timing may vary depending on the time of day that Western Union Business Solutions receives your payment, the currency being sent, and the country it is being sent to.
Yes. Simply fill out the Direct Debit form
and return it by email to firstname.lastname@example.org
IMPORTANT: Payment for your first transaction with Western Union Business Solutions must be made to us by wire or bank transfer. This is to protect you as part of our anti-fraud protection policy. After that we are happy to set up the Direct Debit on your account.
No. Unfortunately, we do not accept payments through credit cards but we are working on it.
You can pay for your order either through your bank, by sending a wire transfer, or by setting up Direct Debit to your bank account.
Sign up for a free account today