Frequently Asked Questions

Below are some of the most frequently asked questions. If you cannot find what you are looking for here, please call to speak to one of our customer service representatives at +44 808.234.3943(UK) or +1.732.694.2257 from international locations. You can also send an email to online@westernunion.com.

Registration

What types of documentation will I need to submit with my online application?

Depending on the nature of your transaction, different types of information may be required.

If you are a sole proprietor, you will need all of the following:

  • Bank statement
  • One, valid primary piece of identification and one, valid secondary piece of identification*
  • Physical mailing address, PO boxes are not accepted

If you are a business, you will need all of the following:

  • Bank statement
  • List of all shareholders holding at least 25% of the company
  • Proof of signing authority
  • Official business documentation (ex. business license)
  • Physical mailing address, PO boxes are not accepted
  • One, valid primary piece of identification and one, valid secondary piece of identification (passport, birth certificate, and driver's license)

*Examples of acceptable identification include passport, birth certificate, and driver's license.

How will I know if my application has been accepted?

After you have gone through the online application process and provided all supporting documentation, most new accounts are approved within 24 hrs.

A customer service representative will follow up with you directly if more information is required. In some cases you may be required to provide copies or further documentation.

Transaction

Will I be charged a fee for using this service?

There is no fee to start and hold an account. Fees vary by your actual transaction. Depending on the nature of your transaction, some charges may be imposed by a third party institution such as banks and payment processors. Please see the funding and payment types section for more information.

How fast will my recipients receive their money?

Speed varies by the options you choose. Please see the funding and payment types section for more information.

Do my recipients need to have a Western Union Business Solutions account too?

No they don't. You can send a payment directly into their bank account or as a draft (which is like a money order) through the mail. Drafts are available only in select countries.

Who do I contact for questions or troubleshooting?

Customer Service representatives are available 24 hours a day, six days a week. Please call +44 808.234.3943(UK) or +1.732.694.2257, or email online@westernunion.com

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